• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached
• Merchandise must be returned in one package
• Return shipments must be made using the same service as for the original delivery (JNE,JNT or Lion Parcel) • We can only accept 7 days free returns ( shipping fees will be charged at your own expense)
At LOCETTE we always strive to find environmentally friendly solutions for a luxury shopping experience. All of our local designer pieces are shipped in eco-friendly packaging at no additional cost.
Orders in Indonesia are shipped via our affiliate couriers JNE, JNT or Lion Parcel. All shipments that are sent by LOCETTE, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 10:00 am till 5:00 pm WIB and Saturday, from 10:00 am till 04:00 pm WIB (with the exception of public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.